Overview
we have a 2 days return exchange policy that means on the day product got delivered to you from then to 2 days customers can initiate request from our website. please make a video of unboxing the product the video should have no cuts proper angel to identify the product.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us at {email address}.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {assistFestivalwears@gmail.com}
Shipping returns
If the delivered product is defective or a have a size issue you have to initiate return from our website in the given time frame our courier partner to collect the product from you please keep the product attached with all the label and packaging box or else refund will not be initiated
Need help?
Contact us at [assistFestivalwears@gmail.com] for questions related to refunds and returns.